Graphic Design & Branding
Customer Feedback Solutions
Audio Visua/Acoustical Design & Operations
Architectural Design & Development
Social Media Marketing
Team Building & Culture Transformation
Peter Miller, President & CEO
Strategic Database Research, Inc. (SDR) is an innovative market
research company specializing in business-to-business call
programs. SDR’s telemarketing group is designed as a
proactive targeted outbound telesales group which "turns
opportunities into business."
• Lead Gen Programs
• Trade Show follow-up
• Direct Mail follow-up
• Appointment setting
• Sales Blitzes/Missions
• Backyard Business Builder
Founded in 1996, SDR's primary purpose is providing cost efficient
inbound and outbound business-to-business proprietary, telesales
and market research call programs. It takes more than telephones
and technology to deliver a cost-effective call program. It
requires people, leadership and a commitment to quality performance.
Utilizing SDR’s services can help increase your marketing,
sales efficiency, effectiveness and profitability.
GRAPHIC DESIGN & BRANDING
Scott Snow, President
Royter Snow Design is a full service marketing and advertising
agency now in their twenty fifth year. Randall Royter and
Scott Snow owner and principal partners, together with their
award winning team of designers and creative directors have
provided their clients with brand and marketing solutions
and strategies that have repositioned them as leaders in their
industries. Specializing in the Hospitality and Meetings industry
for over ten years, they have created and managed many different
brands, starting with logo development, a full array of internet
and web based solutions (including site design, development,
implementation, and content management systems), grand opening
and special events promotions, direct mail strategies, multimedia
presentations, and social networking. RSD brings a wealth
of experience and creative energy to the Pompan Hospitality
Global Networking Team.
M. Marketing, Inc.
James M. Mahon, President
James started his career in the conference center industry
in 1983 as part of the Opening Team at Doral Arrowwood in
Rye Brook, New York. He also served as Corporate Director
of Advertising for Doral Hotels & Resorts and their nine
James advanced his career with eight years at Dolce International
where he served as Director of Marketing Services and Corporate
Director of Public Relations during the company’s rapid
growth from five properties to 22. James provided marketing
services for the company’s US and European properties
as well as corporate initiatives including public relations,
advertising, direct mail, and collateral development.
In 2003, James established James M. Marketing, Inc., ( JMM,
Inc. ) a consulting firm specializing in conference center
marketing and currently serves the needs of both management
companies and numerous smaller independent IACC-approved facilities
including marketing and public relations support, collateral
development direct mail, web development, and marketing plans.
In this capacity, James serves as Global Director of Marketing
and Public Relations for the International Association of
Conference Centers (IACC) where he actively maintains a strong
relationship with the meeting market press, generates news
releases, develops media impact reports, directs the association’s
marketing activities which include partnerships, media inserts,
and internal communications.
& Hospitality Insight, Inc.
Rob Carey, Principal
In the course of his 15 years with Successful Meetings magazine,
Rob progressed from college intern to editorial director.
By 2005, he oversaw a staff of 12 employees, and was responsible
for content creation for a B-to-B monthly magazine, a semi-monthly
industry newspaper (MeetingNews), and a separately-branded
web site (MeetingsMegasite.com) which he helped build from
scratch. Rob created the content for the annual MeetingWorld
conference and trade show, while also presenting at conferences
and moderating focus groups/panel discussions in the meetings/conventions/hospitality
Come late 2007, Rob left Nielsen Business Media to form MHI.
Aside from his consulting projects, Rob continues to write
articles for various B-to-B publications and web sites.
CUSTOMER FEEDBACK SOLUTIONS
Joan King, Managing Director - Loyalty
Based in Dallas, UniFocus serves hospitality, casino and resort
operations in the U.S. and overseas. UniFocus offers full-service
operational analysis, management and staff training, financial
and labor management applications, as well as staff, meeting
planner and guest satisfaction measurement programs, along
with a unique mystery evaluation system that can link service
standard attainment to guest and employee perceptions. The
resulting database allows UniFocus to uniquely correlate and
benchmark each client’s performance to their particular
competitive markets. Enhanced reporting capabilities allow
hospitality executives to have a “total picture”
overview of their operations, set strategic actions and gain
UniFocus is a member of the American Resort Development Association
(ARDA), a member of the Association of Collegiate Conference
and Events Directors-International (ACCED-I), a Microsoft®
Certified Partner, an affinity partner of the International
Association of Conference Centers, and an allied member of
the American Hotel & Lodging Association.
Services for an Ever Changing Organization
Peter Rome, President & CEO
The 3p's - Passion, Performance and Productivity are the foundation
for 3p Business Solutions. Our work ethic and deliverables
are centered on these core concepts. Research indicates that
to be a high performance organizations, they need to exhibit
the 3p's. We have identified the skills, tools, competencies,
and best practices that are needed to implement the 3p's.
We provide the guidance necessary to align and achieve corporate
goals and objectives utilizing these key strategies.
ARCHITECTURAL DESIGN & DEVELOPMENT
Rabun Rasche Rector & Reece Architects
Joseph E. Rabun AIA
Rabun Rasche Rector Reece Architects is one of the leading
hospitality design firms in America, and has provided its
clients with comprehensive architectural services for over
30 years. In that time, the firm has achieved a national reputation
for design excellence on projects diverse in nature and scope,
from intimate renovations to complex multi_disciplined developments.
Rabun Architects has established relationships with all major
hotel affiliations including Hilton, Marriott, Starwood, Wyndham,
Four Seasons, and numerous others.
The firm recently completed the luxurious St. Regis Hotel
and residences in Atlanta. Other projects completed include
the 50 story Four Seasons Hotel in Atlanta, the 350 room Westin
Buckhead, the 400 room Hilton Head Westin Resort, and the
500 room Westin Atlanta Airport.
The firm is involved with all aspects of the hospitality Industry
including convention hotels, boutique luxury hotels, resorts,
and destination conference centers. The principals of the
firm actively participate with hospitality organizations and
committees, and strive to bring to their clients the latest
trends in technology and hospitality design.
AUDIOVISUAL / ACOUSTICAL DESIGN
& OPERATIONS CONSULTING
Design & Consulting
Jeff Loether, President & CEO
As independent audiovisual consultants, we specialize in
comprehensive presentation technologies, acoustics &
noise/vibration control, audiovisual systems design and
audiovisual operations consulting. We provide exceptional,
innovative and practical experience in design, procurement
and operations management.
With over 20 years of experience, Electro-Media (EMD) focuses
on meeting space audiovisual, technology systems and acoustics
to enhance meeting experiences for hotels, resorts, conference
centers and corporate facilities of all sizes. From initial
systems design to guest delivery of services, our consultation
and support offerings are dedicated to achieve: Better Meetings.
Recognized as an industry leader, our perspective of Independent
Advocacy has been the basis of our success for over 600
projects worldwide. Clients include Marriott, Hyatt, Ritz-Carlton,
Omni, Loews, Kempinski, Four Seasons, Mandarin Oriental,
Hilton, Walt Disney World Resorts, Starwood, IBM, American
Red Cross, and Boeing.
Zachary Ruben has provided leadership and guidance to hotels
seeking to improve their social media presence. His fresh,
innovative approach to improving asset and brand awareness
takes all media into account and blends them in harmony.
He has served as the Marketing Director for a number of
special events for the Hotel Ezra Cornell and created Cornell
University’s Statler Hotel’s social media presence
on Facebook and Twitter, and he currently manages the respective
online accounts. Zachary has led Six Sigma initiatives for
Starwood/Westin, and provided social media consulting and
support to Hilton/Doubletree. In addition to his online
marketing expertise, Zachary produces videos to help promote
hotels and meeting products.
TEAM BUILDING & CULTURAL TRANSFORMATION
Mobius Teams Is a dynamic team building event and an introduction to cultural transformation. Based on the Mobius Model™, Mobius Teams uses the Mobius Model Assessment™ and one full day to help groups and teams:
• Assess and find shared language around the team’s current culture
• Generate possibilities for a desired culture
• Prioritize action steps that have the most impact to create the desired culture
• Engage in a shared commitment to a performance breakthrough
Additionally, dedicated time is spent with the leader on the Mobius Model™, working on the skills to facilitate conversations as a leadership strategy. Armed with the realization that conditions will change by the time everyone gets back to work, the skills for re-alignment and re-commitment over time, build a culture of alignment and commitment.
Mobius Teams Process:
• 20 Minutes – on-line assessment
• One half day – Team Conversation
• One half day – Leadership Conversation